What is Luna, iAircon's AI assistant?
Luna is an AI assistant on WhatsApp that answers aircon questions and helps you book a service, 24 hours a day, 7 days a week. iAircon founder Eric Lim built her on his own answers to customers' most common questions. For faults that need measuring, such as gas leaks, a technician visit is still the next step.
Key takeaways
- Always on: Luna replies on WhatsApp at any hour, including nights, weekends and public holidays.
- Built by Uncle Eric: her answers come from the founder's own advice to customers.
- No app to install: you chat with her in WhatsApp at +65 9187 4498.
- Chat has limits: gas, circuit board and leak faults still need a technician with tools on site.
Uncle Eric introduces Luna in watch: Meet Luna, iAircon's 24/7 AI.
Why did iAircon build an AI assistant?
Aircons do not break down only during office hours. A unit starts dripping onto the bed at midnight, or stops cooling on a Sunday afternoon, and you want to know what is happening and whether it can wait. Without an assistant, a message sent late at night has to wait until the team can reply between jobs.
Uncle Eric has spent years answering the same questions on YouTube, TikTok and WhatsApp: why is my aircon not cold, why is it leaking, which service do I need, how often should I service it. Luna puts that knowledge in one place that never sleeps. She is based on Eric's own answers and he keeps her knowledge up to date, so the advice matches what our technicians tell customers on site.
What can Luna help with?
You can message Luna about:
- Symptoms: not cold, leaking water, bad smell, strange noises, blinking lights. Luna explains the likely causes and what usually fixes them.
- Which service you need: the difference between premium servicing with PowerJet, chemical wash and chemical overhaul, and when a repair visit makes more sense.
- Booking: Luna can help you get a service booked, or point you to our online booking, which takes under a minute with instant confirmation.
- Our services in general: the brands we work on, the areas we cover (island-wide Singapore) and our warranties: 90 days on servicing, from 180 days on repairs and from 12 months on installation workmanship.
How do I chat with Luna?
- Open WhatsApp and start a chat with +65 9187 4498, or tap chat with Luna on WhatsApp.
- Describe the problem in a sentence or two. Include the brand if you know it, which room the unit is in, and what you are seeing or hearing.
- Say when it started and whether anything changed, such as a recent servicing or a power trip.
- Follow Luna's suggestion: a simple check you can do yourself, a service to book, or a technician visit.
The more specific your message, the better the answer. "Daikin in master bedroom, dripping water from the front after servicing last week" gets you much further than "aircon spoil".
What can Luna sort out by chat, and what needs a visit?
Question | By chat with Luna | Needs a technician on site |
|---|---|---|
Which service does my aircon need? | Yes, from the symptoms and how long since the last service | Only if the unit is very dirty or damaged |
Why is my aircon leaking? | Narrows it down: drain, dirty coil or condensation | Flushing the drain or cleaning the coil |
Is my gas low? | Explains the signs | A gas check on site, and a leak detector to find the leak |
What does this blinking light mean? | Explains how error codes work | Reading the code on site and repairing the fault, often a sensor, fan motor or PCB |
Can I book a visit? | Yes | Not needed |
For faults in the right-hand column, our aircon repair and troubleshooting team can find the cause and fix it. To understand how each part of the system fits together, read how an aircon works and where it goes wrong.
What are the other ways to reach iAircon?
Luna is one of three ways to book with us:
Channel | Best for |
|---|---|
Booking a service yourself in under a minute, with instant confirmation | |
Booking through Telegram if that is the app you use most | |
WhatsApp with Luna | Questions first, then booking, at any hour |
You can also call us on +65 9187 4498, Monday to Saturday, 9am to 6pm.
How does Luna fit with how iAircon works?
We are in our 10th year of servicing, repairing and installing aircons across Singapore, in HDB flats, condos and BTOs. Uncle Eric is still on jobs with his son Evan, and he is the face of our YouTube and TikTok videos. Luna follows the same idea as those videos: give people straight answers about their aircon, so they can make good decisions and avoid paying for work they do not need. If you are comparing companies, our guide on choosing an aircon servicing company lists the questions worth asking anyone, including us.
When to call a technician
Message Luna first if you are unsure, but book a technician directly if your aircon:
- leaks water onto walls, furniture or electrical points
- trips the power or smells of burning
- blows warm air even after you have cleaned the filters
- shows a blinking light or error code that keeps coming back
- makes loud rattling, grinding or buzzing noises
Book online in under a minute, or chat with Luna on WhatsApp any time, day or night.
Frequently asked questions
Is Luna a real person?
No. Luna is an AI assistant, built by our founder Eric Lim and based on his answers to the questions customers ask us most. She replies on WhatsApp straight away, at any hour.
Do I need to download an app to chat with Luna?
No. Luna works inside WhatsApp, so you only need the WhatsApp app you already use. Open a chat with +65 9187 4498 and send your question.
Can Luna tell me exactly what is wrong with my aircon?
Luna can explain the likely causes of a symptom and which service usually fixes it. Some faults, such as gas leaks or circuit board problems, can only be confirmed by a technician with the right tools on site, so a visit is the next step for those.
What languages can I use with Luna?
Write to Luna in English, the way you would message anyone on WhatsApp. Short, plain messages with the brand, the room and the symptom get the most useful answers.
What should I do if my aircon is leaking right now?
Switch the aircon off at the remote, move anything valuable away from the drip and lay a towel down. Then message Luna or book a visit, because a leak usually means a blocked drain or a dirty coil that needs cleaning.
Eric Lim, aka Uncle EricFounder of iAircon.Repair, now in its 10th year servicing aircons in Singapore. Every job is filmed, so you can watch the work on YouTube.
